Privacy Statement

LAST UPDATED: OCTOBER 2017

1. WHEN DO WE USE AND PROCESS PERSONAL DATA?

At EIS Inc. (EIS, us, or we), we know that the careful handling of your personal data is very important to you. As a result, we place a high priority on data protection in our company. This privacy statement explains how we collect, process, disclose, and use data, and also explains other important matters related to your privacy. By using our website, or by otherwise providing us with your personal data, you signify your consent to all of the terms of this Privacy Statement. If you do not agree with any terms of this Privacy Statement, please do not use this website or submit any personal information to EIS.

 Personal data is data about an identifiable individual, such as a name, contact information or financial information. You can principally visit our website without providing any personal data. However, in several cases we require such data from you:

  • when you place an order
  • when contacting us
  • when using the protected zone "customer account"
  • when subscribing to / cancelling the newsletter
  • when you otherwise choose to provide us with personal data

Your data helps us to individually design and consistently improve your shopping experience with us. We may specifically use the personal data to process the orders, to deliver the goods, for processing the payment, in order to prevent improper use of our website and in order to inform you about orders, products, services and offers.

In order to be able to contact you easier and quicker than by post, we request you to notify us of your e-mail address. We will, of course, only use this for advertising purposes if you have explicitly agreed hereto. You can withdraw consent to this use of your e-mail address at any time without other costs being incurred to you for this purpose (other than your carrier’s transmission costs). In this respect please contact: privacymanager@satisfyer.com. You can also contact our privacy officer using the information stated in Subclause 13.

2. WHAT DO WE DO WITH YOUR PERSONAL DATA AND HOW DO WE DISCLOSE IT?

2.1. We store the personal data in the first place for the optimum processing of your order and forward these, if applicable, to other companies for this purpose. One example in this context is the forwarding of the data to a freight forwarder/delivery company, which deliver the goods to you, or further the forwarding to our contractually affiliated partners for financial services (e.g. a credit card processor). We may also use or disclose your personal information for other purposes which are disclosed to you and to which you consent. 

2.2. We can also forward your personal data in the form of the name and address to service providers, which carry out the postal shipment for us in individual cases for so-called customer recovery measures.

2.3. We may also use your data for market and opinion research. We will only use your data, which you enter within the scope of the corresponding measure for market or opinion research, for statistical purposes and in an anonymised form. You can object to the use for market and opinion research purposes at all times. Your answers with surveys for market and opinion research purposes will neither be forwarded to third parties, nor published by us.
We do not store the answers from surveys for market and opinion research purposes together with your personal data. Should we commission third parties to assist us with surveys for market and opinion research purposes, then your data will be forwarded to such parties.

2.4. After processing of your order transaction, you may receive an e-mail, in which we request submission of an assessment for the individual goods from your last order. We may also include functionality on our sites that allow you to review our products.

By agreeing to this privacy statement you grant us your consent to send the e-mail with the request for you to submit an assessment. The submission of the assessment will be carried out voluntarily, therefore you can also ignore the request. Your assessment has the advantage for us that we can use it to help improve our offer of goods and, above all, our service – for the advantage of all customers.

We may post such customer testimonials and customer product reviews on our web site, and this post may contain personal data such as the customer's first name.  When you submit a comment to us via the testimonial page or via email we reserve the right to post that comment on our Testimonial page without any further communications with you. If you would like your testimonial removed from our site you can easily request this by contacting our customer care team or calling us at the numbers provided at the footer of this page.

2.5. We may offer competitions from time to time. The following data are recorded with the participation:

First name
Last name
E-mail address

Any other data specified on the competition page, or in its terms

The data are processed and stored by us using electronic means, and used to administer the competition in accordance with its terms. The electronically processed and stored data will be deleted after termination of the competition, in compliance with the applicable law. If the participant, besides the participation in the competition, would also like to receive the newsletter, the entered data will be processed electronically for carrying out the newsletter despatch.

2.6. If you have subscribed to our newsletter, we reserve the right to also use selected data through an external newsletter service provider for sending the newsletter.

We use the service Emarsys eMarketing Systems AG, Märzstrasse 1, A-1150 Vienna for the processing in this respect (hereinafter referred to as EMARSYS).

If you register for our newsletter your e-mail address will be transmitted to Emarsys for this purpose (further details such as name, place of residence or other personal data will not be requested).

When you register for the newsletter you declare that you agree that we will evaluate the use of the newsletter and our website in order to make individual topics available to you. The evaluation will only be carried out if you have explicitly agreed to receive these communications, or until you have revoked your granted consent. 

We use the analysis tool Emarsys Predict for the compilation of our individual e-mail newsletter that evaluates both your use of the newsletter as well as of our website. This helps us to arrange our newsletter based on user behavior,  shopping history and customer life cycle, and similar information. We use cookies for recording your usage behaviour on our website in order to recognise your browser when you return again. This way we can understand your movements on our website and record and measure the success of certain marketing measures. Moreover, our newsletters can contain hyperlinks ("links"), in which random, clear identification numbers are contained. We can record and store these identification numbers when your computer calls these links in order to call additional information from our servers. We use this information relating to the calls made by you in order to understand your use of our newsletter and our website as well as to measure the success of certain marketing measures and to adjust our offers to your individual interests and needs. Please see section 5 below for more information on our use of cookies.

2.7. We may transfer your personal data to third party service providers that assist us with carrying out the purposes described in this privacy statement. Further, we reserve the right to transfer any personal data we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed. We may also use, or disclose your personal data to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may disclose your personal data for any other purpose to which you consent.

3. AM I ENTITLED TO ACCESS MY PERSONAL DATA?

We are of course willing to provide you information about all of your personal data stored by us, and you may ask us to correct it if you believe it to be incorrect. Please contact in this respect our data protection officer by e-mail at privacymanager@satisfyer.com. We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal data in certain circumstances, for example if it contains personal data of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your personal data.

4. HOW DO WE PROTECT YOUR PERSONAL DATA?

If you register in the zone "customer account" or place an order, your personal data will be transmitted to us. In order to help prevent this data from getting into the wrong hands we encrypt it using the SSL procedure (Secure-Socket-Layer). This is currently the most common and one of the securest data transmission process in the Internet. It is used in our company as a standard as soon as sensitive data are transmitted. Moreover, all customer information is stored on secure servers, which are not accessible to unauthorised persons and are protected against external access by a "Firewall".

We further maintain varied further security measures for the protection of the personal data of our customers, including physical, technological and organizational protections. In connection with these security measures you will occasionally be requested to provide proof of your identity before we display personal information to you. One example for this procedure is the access to the customer account, which is only possible by entering a code.

Some or all of the personal data we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the European Union, (including Germany), and the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. 

Please note that the personal data we collect is maintained at Paderborn, Germany.  

5. DO WE USE COOKIES?

We use cookies, which help enable us to make your shopping as pleasant as possible. No personal data are stored in our cookies. Cookies are text files, which are stored on the user’s computer during a visit to our website. We use cookies so you are comfortably able to enjoy the cross-site shopping basket display, in which you can read how many articles are currently in your shopping basket and how high your current shopping value is. Personal data are not contained in these text files.

In order to be able to use all functions in our shop you must allow permanent cookies in your browser. You will find all further information in this respect under "FAQ/Technical problems/activate cookies". If the settings for permanent cookies are not carried out you can still visit our shop, however, unless you accept the cookie named ‘session-1’, e.g. the contents of your shopping basket cannot be displayed here. While rejecting other cookies may adversely impact your experience on the site, you will still be able to complete a purchase in our shop.

The rumour is repeatedly spread that cookies can be very dangerous for your computer. However, the cookies we use can definitely not perform the following activities:

  • Cookies cannot transmit any viruses.
  • Cookies cannot read out any hard disk data.
  • Your e-mail address cannot be determined by the use of cookies.
  • No e-mails can be sent without being noticed.
  • Cookies cannot be read out by other webservers.

Our partner companies are not permitted to collect, process or use personal data via our website by means of cookies. Without your explicit consent we will not link the data stored in the used cookies with your personal data (name, address, etc.). The [temporary/permanent] cookies must be allowed in order to be able to use our shopping basket! We use services of third party providers, which if applicable set cookies. Please read the corresponding details in this respect below under Subclause 10.

6. WHEN WILL YOUR DATA BE DELETED?

All data will principally be deleted if the purpose for which it is stored has ceased to apply. If a statutory or contractual storage deadline exists for certain data, the deletion will be replaced by a blocking of the data.

You further have the possibility to have your data deleted or corrected at your own request. If a statutory or contractual storage deadline exists for certain data, the deletion will be replaced by a blocking of the data.

7. WHICH TYPES OF PERSONAL DATA ARE USED?

The following data will only be stored for the following specific types of data:

With the order:

First name
Last name
Address
E-mail address
Payment data
Date of birth

When contacting us:

E-mail address

When using the protected zone "customer account":

First name
Last name
Address
E-mail address

When subscribing to/cancelling the newsletter:

E-mail address

8. CONSENT TO THE DATA TRANSMISSION WITH THE "LOGIN VIA THE PAYPAL" BUTTON

You can login when calling the shopping basket in our online shop system by clicking in the shopping basket in the checkout area on the "Login via PayPal" button.

Your data that are necessary for the conclusion of the purchase contract, which you deposited for your account with the provider PayPal, will then be transmitted to us here via the PayPal-API interface.

If a customer account is already available in our company with the e-mail address deposited at the provider PayPal, you will be logged-in after the entering your user name and password in your customer account that is available in our company. If there is no customer account yet the individual fields will be automatically completed to allow you to create a customer account.

The following data will be transmitted to us:

  • E-mail address
  • First name
  • Last name
  • Postal Code
  • Town
  • Private or corporate account at Paypal

You can find further information regarding data protection of Paypal in the privacy statement of Paypal:

https://www.paypal.com/webapps/mpp/ua/privacy-full

9. DO WE USE WEB ANALYSIS TOOLS?

Yes. We use analytical tools, as do the majority of Internet companies. We will inform you about how they are used in detail below.

Use of Google Analytics

We use the web analysis tool Google Analytics for evaluating the visitor numbers to our online shop and the collection of thus resulting statistics.

The following information is provided in this respect:

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files, which are stored on your computer and which enable an analysis of the use of the website by you. The information generated by the cookie concerning your use of this website is, as a rule, transmitted to a server of Google in the USA and stored there. In the event of the activation of the IP anonymization on this website your IP address will be previously abbreviated by Google, however, within member states of the European Union or in other contracting states of the Treaty on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a server of Google in the USA and abbreviated there. By order of the operator of this website Google will use this information in order to evaluate your use of the website in order to compile reports about the website activities and in order to provide further services associated with the use of the website and the Internet towards the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be aggregated with other data of Google. You can prevent the storage of the cookies by a corresponding setting of your browser software. However, we would like to point out to you that in this case you will, if applicable, not be able to use all functions of this website in full. You can in addition prevent the entry of the data generated by the cookie and which refers to your use of the website (incl. your IP address) to Google.

Read Google's overview of privacy and safeguarding data: https://support.google.com/analytics/answer/6004245

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

or alternatively opt out of Google Analytics, especially for mobile usage, by setting an Opt-Out-Cookie. For this to work you must allow cookies: Click here to opt-out of Google Analytics

In connection with any general problems caused by the use of analysis tools, the collection of the full IP addresses and making these available to the user, we would like to point out that this website uses the analysis tool Google Analytics by using the extension made available by Google "_anonymizeIp()". For this reason the determined IP addresses will only be further processed in an abbreviated form in order to exclude a direct reference to the individual Internet user here.

Extended Google Analytics functions

As permitted by applicable law, and insofar as users have agreed that their web and app browser progress is linked with their Google account by Google and information from their Google account is used to personalise advertisements, which they see in the web, Google uses data of these registered users together with Google Analytics data in order to create and define target group lists for cross-device remarketing. Google-authenticated IDs of these users are recorded by Google Analytics in order to support this function. These personal data of Google are temporarily linked with our Google Analytics data in order to form target groups.

10. DO WE USE SHOP-OWN WEB-ANALYSIS TOOLS?

Yes, we do this –as do the majority of Internet companies. We will inform you about the used services in detail below. The used tool is a system that tracks and analyses the movement of a user on the website. The system features the following properties:

  • The tracking takes place completely on the server side. This means that the web server itself sends the data to the used tool. No additional JavaScript library, etc. is installed in your used Internet browser, which actively transmits data. However, cookies are used in order to track the session.
  • No additional data are collected, but already available data are evaluated.
  • The following data are evaluated:
    • IP address (only temporarily; this was deleted immediately after the evaluation)
    • URL (what have you just clicked)
    • Referrer (from which website do you come to our website)
    • Partner-ID (if available)
    • Customer number (if available)
    • and in the event of a purchase: Articles, total amounts, payment method.

The following data are explicitly not collected:

  • Last name, first name
  • Address
  • Account number, bank sorting code, credit card data, PayPal-ID
  • Codes, user code.

The raw data are compacted in the analysis step and evaluated for statistical purposes. The following evaluations are created:

Where do the visitors come from (search engine, affiliates etc.)

Through which search terms /Adwords did the visitor access the website

  • Number of clicks, paths, etc. in the website
  • Funnel analysis (how many visitors have entered the shop, moved in the shop, used the box, started the order process)
  • What was purchased (articles, total amounts, etc.)
  • Meta evaluations (purchase-click-instalments, contribution margins, etc.)

The collected data will, however, not be used to personally identify you as a visitor of our online Shop/wesbite. The data collected by us will merely be used to improve our online offer and our services towards you. A use or forwarding to third parties is not carried out.

11. OUR CONNECTION TO SOCIAL NETWORKS

I. Connection to Google

In order to enable a comprehensive networking for you we have implemented plug-ins of the social network Google+ on our website. This social network Google+ is operated by the company Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. You can recognise the plug-ins within the scope of the design of our website by the fact that this is presented by a button with the sign "+1" on a white or brightly coloured background. If you visit our website, which has the plug-in presented above then your used Internet access programme (so-called Internet browser) will establish a connection with the servers of the social network Google+. Through this connection the contents of the plug-in will be transmitted to the Internet browser used by you by the social network Google+. The integration into the website presented by the Internet browser is carried out hereby.

The social network Google+ receives the information hereby that you have visited our website. We would like to point out that we have no influence on which data are collected.

Should you be logged in on the website of the social network Google+ by using the personal user account allocated to you at the same time as visiting our website a direct allocation of Google+ will be carried out with the visit to our website. If you click on the "+1" button or use your account in order to write a comment the information caused hereby will be transmitted to the social network Google+ and stored there for further use, including the creation of custom audiences for advertising purposes. The only possibility not to cause or not to permit this transmission of data is for you to close your personal account in the social network Google+ before calling our website.

You can find out when the social network Google+ collects the data and for which purpose, whether and how the data are processed or used and which rights as well as possibilities are available to you in order to change the settings in the social network Google+ in the data protection notices of the social network Google+ itself: (https://developers.google.com/+/web/buttons-policy)

Should you have any questions regarding the collection, processing or use of your personal data or questions relating to information, correction, blocking or deletion of data please contact  privacymanager@satisfyer.com

II. Connection to Facebook

In order to enable a comprehensive networking for you we have implemented plugins of the social network Facebook on our website.

All correspondingly marked plugins are only operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (Facebook).

You will recognise the plugins within the scope of the design of our website by the fact that these are marked by the protected logo of Facebook or by the so-called "Like-Button" button.

If you visit our website, which has one of the two aforementioned plugins then your used Internet access programme (so-called Internet browser) will establish a connection with the servers of the social network Facebook. Through this connection the contents of the plugin are transmitted to the Internet browser used by you by Facebook. The integration into the website presented by the Internet browser is carried out hereby. The social network Facebook hereby receives the information that you have visited our website. We would like to point out that we have no influence on which data are collected.

Should you be logged in on the website of the social network Facebook by using the personal user account allocated to you at the same time as visiting our website a direct allocation of Facebook will be carried out with the visit to our website.

If you click e.g. on the "Like-Button" button or use your account in order to write a comment the information caused hereby will be transmitted to the social network Facebook and stored there for further use.

The only possibility not to cause or not to permit this transmission of data is for you to close your personal account in the social network Facebook by pressing the word "log-out" under the menu item "account" before calling our website. You can find out when the social network Facebook collects the data and for which purpose, whether and how the data are processed or used and which rights as well as possibilities you have for changing the settings in the social network Facebook in the data protection notices of the social network Facebook itself. (http://www.facebook.com/privacy/explanation.php)

Should you have any questions regarding the collection, processing or use of your personal data or questions relating to information, correction, blocking or deletion of data please contact  privacymanager@satisfyer.com

III. Connection to Twitter

In order to enable a comprehensive networking for you we have implemented plugins of the short message service Twitter on our website.

This service is operated by the company Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA.

You can recognise the used plugin on the Twitter logo that we have affixed in a visible position on the website.

This plugin creates a direct connection between the servers of the short message service Twitter and the Internet browser used by you at the time when our website is called. This way the short message service Twitter receives the information that you have visited our website with the IP address allocated at the time when the Internet was used.

If you click on the button and you are also logged-in your account of the short message service Twitter at the same time you have the possibility to inform third parties of individual contents and presentations of our website via your account.

An allocation of the visit to our website is carried out to your user account with the short message service Twitter.

Within the scope of this we would like to point out that we as a provider of this Internet offer have no knowledge of the contents of the data transmitted to the short message service Twitter and the processing and/or use with the short message service Twitter.

You can find further information in this respect in the privacy statement of Twitter under http://twitter.com/privacy

For the event that you do not wish for the short message service Twitter to be able to allocate the visit to our website to you, you may not login to your user account at Twitter before or during the visit to our website.

Should you have any questions regarding the collection, processing or use of your personal data or questions relating to information, correction, blocking or deletion of data please contact privacymanager@satisfyer.com  

IV. Connection to Instagram

We have inserted plugins and API interfaces of the social network Instagram for you on our website. You can recognise the Instagram plugin on the »Instagram-Button« in our online shop. If you have clicked the Instagram button and are logged-in your Instagram account at the same time, contents of our online shop can be linked onto your own Instagram profile. This way the service provider Instagram can allocate the visit to our online shops to your user account. We explicitly point out that we as operator of the online shop do not receive any knowledge of the contents of the transmitted data nor their use by Instagram.

You can read further information and in particular further information regarding the privacy statement of Instagram here:

https://www.instagram.com/about/legal/privacy/

12. RIGHT TO OBJECTION OR REVOCATION

You can of course object to the use of your data at all times or revoke your consent. For this purpose please contact:privacymanager@satisfyer.com.

You can also contact the responsible body stated in Subclause 16.

13. CHILDREN

Our website is directed to adults only, and we do not knowingly collect the personal data of children. If a child has already provided us with personal data, his or her parent or guardian may contact us for the purpose of deleting this information.

14. DO YOU HAVE ANY FURTHER QUESTIONS?

Would you like to receive further information about data protection?

For this purpose please contact our data protection officer by e-mail to: privacymanager@satisfyer.com

Or contact the responsible body:

EIS Inc.
-Privacy Manager-
110 WALL STREET
UNIT 2056
NEW YORK NY 10005
USA
Fax: +49 800 / 4460000