Online Sales Terms

A. INFORMATION OBLIGATIONS WITH DISTANCE SELLING CONTRACTS

1. INFORMATION ABOUT THE ESSENTIAL PROPERTIES OF THE GOODS

 You can derive the essential properties of the goods offered by us from the product presentations on the product overview pages as well as the information and presentations on the detailed product pages. If you have placed goods in the virtual shopping basket you will receive an overview of the goods and the properties until your order is sent.

2. INFORMATION ABOUT THE IDENTITY OF THE COMPANY AND CONTACT DETAILS (INCL. TELEPHONE NUMBER)

EIS Inc.
110 WALL STREET
UNIT 2056
NEW YORK NY 10005
USA
Phone +49 800 4450000
Fax +49 800 4460000
E-mail address: info@satisfyer.com                                     

3. INFORMATION REGARDING THE TOTAL PRICE AND PRICE CALCULATION AS WELL AS SHIPPING COSTS

You can find out the information regarding the total price and the price calculation during the order process after placing the goods in the shopping basket. For this purpose click on the symbol with the designation "shopping basket".

4. INFORMATION REGARDING COSTS FOR THE USE OF THE REMOTE COMMUNICTION MEANS USED FOR THE CONCLUSION OF THE CONTRACT

No further costs are incurred for the use of our online offer and the placement of an order, which go beyond the mere use of your Internet access. Please consult your carrier for your internet costs.

5. INFORMATION REGARDING THE PAYMENT, DELIVERY AND SERVICE CONDITIONS, DATE FOR PROVISION OF THE SERVICE AND COMPLAINTS PROCEDURE

5.1. Terms of payment

The terms of payment can be seen from Point 5 of the General Business Terms.

5.2. Terms of delivery and service

The terms of delivery and service can be seen from Points 3 and 4 of the General Business Terms.

5.3. Date for provision of the service

The following date for provision of the service applies for our online shop: The article is available for delivery and will be picked promptly. The delivery will be carried out no later than within 10 workdays (Monday to Friday, public holidays excepted) after conclusion of the contract and payment by PayPal or credit card (VISA, MasterCard, American Express).

5.4. 365 days money-back promise

All customers moreover enjoy an additional  365 days money-back promise on all new and unused articles after expiry of the statutory right of revocation of two weeks.

The following conditions will apply in this respect:

EIS Inc. constantly makes an effort to exceed the demands of its customers even further. Therefore, all customers enjoy a  365-day money back promise on all new and unused articles.

You can thus revoke your contractual declaration for 365 days without stating any reasons in a text form (e.g. by letter, fax, e-mail) or by returning the new and unused object by claiming our money-back promise. The timely sending of your revocation or the object itself is sufficient to adhere to the  365-day deadline within the scope of our money-back promise.

Please note that you must bear the postage costs for the return shipment to us yourself when claiming our "money-back promise". We must unfortunately exclude already used products completely from our  365-day money-back promise.

Please therefore send the goods within the scope of our money-back promise at your own costs INCLUDING A COPY OF THE INVOICE, YOUR BANK DETAILS (where applicable and so that we can quickly and immediately arrange for the credit of the purchase price) and the reference to credit note to:

If you have any further questions please contact info@satisfyer.com.

Please note that we will process the requested refund to the original form of payment. If you would prefer that the refund be processed through a different method, kindly provide us with the necessary banking information.

6. INFORMATION REGARDING THE EXISTENCE OF A STATUTORY RIGHT TO LIABILITY FOR DEFECTS FOR THE GOODS

The applicable statutory warranty provisions apply.

7. INFORMATION REGARDING THE EXISTENCE AND THE CONDITIONS OF WARRANTYS

Besides the warranty stipulated by law we offer you a total of 15 years warranty according to the following provisions. The warranty period is 15 years and will begin with the expiry of the statutory warranty period.

Excluded from the 15year warranty period are condoms, lubricants, massage oil, charging cables, aphrodisiacs, CDs, suction cups, and action products.

If you would like to refer to the warranty case towards us you must return the goods to us. In this case you must first of all bear the shipping costs yourself. Should the incoming inspection on our part determine a warranty case according to these provisions we will send you a replacement and refund you the postage costs for the most reasonable shipping method.

Returns:
All product returns require a Return Merchandise Authorization, (RMA) number. In case of a return please send an E-Mail to our Customer Service (returns@satisfyer.com) to receive a Returned Merchandise Authorization (RMA) number. All returns and exchanges must be pre-approved.

Returns without RMA can not be accepted.

Address for Returns:
EIS Inc. 
1270 Leeds Ave Ottawa
ON K1B 3W3 Canada

You must enclose a copy of the original invoice with the complaint. We request your understanding that we must reject a complaint without the respective enclosed invoice. We can only finally calculate the warranty deadline based on this proof. The requirement to enclose the invoice only relates, of course, to cases of the additional warranty granted by us. A revocation is of course also always possible without enclosing the invoice.

The warranty comprises the warranted properties of the products as stated in the service/article descriptions. Excluded from the warranty are in particular wear and tear, the full consumption of the goods or defects caused owing to circumstances that occurred owing to wrong use or owing to a conduct, which does not fall in our area of responsibility. If the replacement of the same model is no longer possible we are at liberty to supply you with a corresponding successor model in this case.

In particular also damages or defects, which were caused due to a use that is not in line with the service/article descriptions, improper handling or storage and/or a handling or storage that does not correspond with the intended use and/or result from the failure to comply with possible installation regulations will not fall under the warranty of 15 years granted by us. We shall also exclude the warranty for the cases, with which the defects were caused by the fact that the respective instructions for use were not complied with. We moreover reserve the right to first of all inspect the products sent by you for the pre-requisites for a warranty as standardised herein.

We further politely point out to you that the warranty period itself will not be extended in the event of a warranty. We can, of course, not grant a new warranty period of 15 years once again in these cases either. The residual warranty period for the product originally purchased from us will, however, also continue to apply.

8. INFORMATION REGARDING RESTRICTIONS TO DELIVERY AND MEANS OF PAYMENT

8.1. The following restrictions to delivery shall apply to the offer of goods:

The delivery territory is Canada and the USA.

The delivery is only carried out in normal household quantities. Products which are marked as "action product", are in the majority of the cases limited to 1 pc. per order. Reference will be made to this circumstance within the scope of the article description.

8.2. The following payment means are available:

  • PayPal
  • VISA
  • MasterCard
  • American Express

 

B INFORMATION OBLIGATIONS WITH CONTRACTS IN THE ELECTRONIC BUSINESS TRANSACTIONS

1. INFORMATIONEN REGARDING THE CONCLUSION OF A CONTRACT

The contract between the seller and the buyer shall be concluded according to Point 2 of the General Business Terms of the seller (see above).

2. INFORMATION REGARDING THE RESERVATION OF NON-DELIVERY WITH THE NON-AVAILABILITY OF GOODS

According to Point 3 of the General Business Terms of the seller, the seller reserves the right not to provide the promised service and thus the delivery of the goods in the event of their non-availability (see above).

3. INFORMATION REGARDING THE TECHNICAL STEPS, WHICH LEAD TO A CONCLUSION OF CONTRACT WITH AN ORDER VIA THE ONLINE SHOP

The conclusion is carried out by offer and acceptance.

3.1. Offer of the customer

If the customer has found a product in the seller’s offer of goods that corresponds with his wishes, he can place the product in the shopping basket. If the customer would like to view the shopping basket then he can do this at all times by clicking the button "shopping basket". He can remove products, which the customer does not want or no longer wants to order from the shopping basket at all times by pressing the waste basket button or increasing or reducing the requested number of goods to be ordered in the shopping basket by entering a new number via the keyboard.
After all requested goods have been placed in the shopping basket the customer must enter his data that are necessary for the goods order or login into an already existing customer account. The seller has correspondingly marked the input fields, in which the customer has to enter his mandatory details for a proper processing of the order.
After the customer has provided all details all information relating to the order that is to be carried out will be presented on the final order page. Depending on the selected payment method supplementary information will be requested there still. If all details are complete and correct the customer will finish the order by clicking on the "purchase" button.

3.2. Acceptance by the seller

The acceptance of the customer’s offer will be carried by the seller according to Point 2.2 of the General Business Terms of the seller (see above).

4. INFORMATION REGARDING STORAGE OF THE CONTRACTUAL TEXT AND ACCESS POSSIBILITY OF THE CUSTOMER WITH SALES VIA THE ONLINE SHOP

The contractual text will be stored in the seller’s shop system. The General Business Terms can always be viewed by the customer on this website. The data of the individual order as well as the General Business Terms will be sent to the customer automatically by e-mail. After the customer has completed the order the data will no longer be accessible via the Internet.

5. INFORMATION REGARDING TECHNICAL MEANS FOR RECOGNISING AND CORRECTING INPUT ERRORS WITH SALES VIA THE ONLINE SHOP

The customer can correct his details at all times prior to placing the order. This applies both to the number of ordered goods as well as to the selected goods themselves. For this purpose the customer can change his details by using the mouse or the keyboard and hereby both remove goods from the shopping basket as well as increase or reduce the number of the individual goods to be ordered. Moreover, all details regarding the order will be presented once against before it is completed and the customer is given the possibility to make a correction.

6. INFORMATION REGARDING THE LANGUAGES AVAILABLE FOR THE CONCLUSION OF THE CONTRACT

The following languages are available for the conclusion of contracts: English and French.

Language: It is the express wish of the parties that these Rules and any related documents be drawn up and executed in English. Les parties ont expressément demandé que les présentes règles et tous les documents s’y rattachant soient rédigés et signés en anglais.