Return Policy

Can I return the goods if they are still unopened?

All product returns require a Return Merchandise Authorization, (RMA) number. In the case of a return, please send an E-Mail to our Customer Service ( to receive a Returned Merchandise Authorization (RMA) number. All returns and exchanges must be pre-approved.

Returns without RMA cannot be accepted.

I opened the article, but I don't like it. What can I do?

We are sorry to hear that the delivered goods did not meet your expectations.

 However, we ask for your understanding as the return of used or unsealed hygiene articles is not possible. The right to return exists only when the package is unopened, and the hygiene seal is intact.

What should I do when I have received the wrong item?

This is a rare case, please contact our customer service ( directly so that we can resolve your complaint as quickly as possible. 

I bought my Satisfyer somewhere else, can I exchange it through

We kindly ask you to return to the store/shop where you purchased the product and ask them for a replacement.

The original shop does not want to refund or exchange, what now?

In this case, please contact our customer support directly (

 Important: Please have your invoice ready. Without proof of purchase, we are unable to perform a return.

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