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FREQUENTLY ASKED QUESTIONS

Orders

How can I view my previous orders?

Log in with your username and password. Your order history will be listed under applicable username, but guest order history cannot be retrieved

Why can't I complete my order?

In case of existing difficulties, we advise going into browser settings and deleting cookies. This option is under "Privacy". It is also important that your browser accepts cookies. After clearing cookies, restart your browser and visit our online shop.

 If it is not possible, there might be a problem with your browser. Please try a different or newer version. Due to new security guidelines, our shop no longer supports the insecure SSL 2.0 protocol. SSL 3.0 and TLS 1.0 must be activated in your browser.

How do I cancel my order?

If your order has not yet been dispensed by our shipping partner, cancellation is not a problem. Please contact our customer service (service@satisfyer.com) directly.

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