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FREQUENTLY ASKED QUESTIONS

Delivery

Is the shipping discreet?

Discretion is guaranteed. The package arrives in a standard brown shipping box.

How is it delivered?

The delivery is made by our shipping service provider FedEx. As soon as your parcel has been processed through our logistics partner FedEx for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.

 You can use the tracking number to track the progress of your parcel at https://www.fedex.com/en-us/home.html

Can I specify a different delivery address?

Yes, during the ordering process you will be asked if the delivery address is different from the billing address. If an order has been placed but not yet shipped, customer service (service@satisfyer.com) will change the delivery address if still possible. 

How do I know when my order will be shipped?

As soon as your parcel is sent to our logistics partner for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.

What is the approx. time for delivery?

Delivery takes typically 2-8 business days based on the distance to your destination.

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