FREQUENTLY ASKED QUESTIONS
This is a revolutionary touch-free stimulation system which works by surrounding the clitoral area within a silicone tip and gently adding pressure waves. Our technology is patented in many countries worldwide!
Each of our products has a different design. Each individual model also has a different size and a unique shape. In addition, due to the different shapes and designs of the various Satisfyer products, the silicone heads also come in different sizes.
• Skin-friendly silicone
• ABS plastic
IPX7: Can be submerged up to 1 meter under water for 30 minutes
The whisper-mode technology enables the product to have a soft buzz emitted by the engine, rather than a rattling roar. Unfortunately, noise development cannot be completely avoided with motor-operated articles. However, correct positioning of the Satisfyer decreases volume greatly.
Lubricant is mainly differentiated between "water-based" and "silicone-based".
Water-based lubricants are easy to use and are suitable for application with condoms, however these lubricants evaporate over time.
Silicone-based lubricants are not compatible with some silicone-based products like our Satisfyer toys and leave stains if spilled. In this case we recommend using water-based lubricant with Satisfyer products.
When using condoms, please follow the manufacturer's instructions.
Problems with charging the toy can indicate a contamination of the magnetic surface. Please clean the metal contacts with a lint-free cloth and, if necessary, some disinfecting spray.
The LED will blink while the product is being charged. Once the product is charged it will stay lit. The initial charge may take up to eight hours. If the device still does not work, please get in touch with our customer service (firstname.lastname@example.org).
The charging cables can also be found separately on the Satisfyer website under ‘Cables ’.
If the toy does not start, please check whether it is fully charged. If the product is not charging, press the bottom operating button for 5 seconds. If the device still does not work, please get in touch with our customer service (email@example.com)
You can find Satisfyer product extras under ‘Attachments ’ on the website.
We recommend that you clean your toy after each use to lengthen the product’s duration of use. Information on cleaning the individual items can be found in the manual under ‘Instructions ’ on our website.
Customer and Guest Account
If the password is no longer available or you forgot it, you have the option to set up a new password. Please use the following link: https://us.satisfyer.com/us/account/password
If you log in with your data, you can change it at any time. A subsequent login is not possible on guest orders.
To delete your account and your data, simply send an e-mail to firstname.lastname@example.org. We will initiate the deletion right away.
We take privacy very seriously and respect yours. You can find all information about data protection here.
Log in with your username and password. Your order history will be listed under applicable username, but guest order history cannot be retrieved
In case of existing difficulties, we advise going into browser settings and deleting cookies. This option is under "Privacy". It is also important that your browser accepts cookies. After clearing cookies, restart your browser and visit our online shop.
If it is not possible, there might be a problem with your browser. Please try a different or newer version. Due to new security guidelines, our shop no longer supports the insecure SSL 2.0 protocol. SSL 3.0 and TLS 1.0 must be activated in your browser.
If your order has not yet been dispensed by our shipping partner, cancellation is not a problem. Please contact our customer service (email@example.com) directly.
Discretion is guaranteed. The package arrives in a standard brown shipping box.
The delivery is made by our shipping service provider FedEx. As soon as your parcel has been processed through our logistics partner FedEx for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.
You can use the tracking number to track the progress of your parcel at https://www.fedex.com/en-us/home.html
Yes, during the ordering process you will be asked if the delivery address is different from the billing address. If an order has been placed but not yet shipped, customer service (firstname.lastname@example.org) will change the delivery address if still possible.
As soon as your parcel is sent to our logistics partner for delivery, you will receive a separate confirmation with the delivery number for shipment tracking.
Delivery takes typically 2-8 business days based on the distance to your destination.
You can choose between the following payment methods:
- Amazon Pay
- American Express
You will receive the invoice document as a file attachment in a separate e-mail. Please understand that we do not enclose a printout of the invoice with the shipment.
We give a ten-year warranty on our Satisfyer models. If you did not purchase from the website, please keep receipt or invoice. Our customer service (email@example.com) will refund the product with proof of purchase.
All product returns require a Return Merchandise Authorization, (RMA) number. In the case of a return, please send an E-Mail to our Customer Service (firstname.lastname@example.org) to receive a Returned Merchandise Authorization (RMA) number. All returns and exchanges must be pre-approved.
Returns without RMA cannot be accepted.
We are sorry to hear that the delivered goods did not meet your expectations.
However, we ask for your understanding as the return of used or unsealed hygiene articles is not possible. The right to return exists only when the package is unopened, and the hygiene seal is intact.
This is a rare case, please contact our customer service (email@example.com) directly so that we can resolve your complaint as quickly as possible.
We kindly ask you to return to the store/shop where you purchased the product and ask them for a replacement.
In this case, please contact our customer support directly (firstname.lastname@example.org).
Important: Please have your invoice ready. Without proof of purchase, we are unable to perform a return.