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FREQUENTLY ASKED QUESTIONS

Product

What is the air pressure wave technology?

This is a revolutionary touch-free stimulation system which works by surrounding the clitoral area within a silicone tip and gently adding pressure waves. Our technology is patented in many countries worldwide!

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What is the difference between the models?

Each of our products has a different design. Each individual model also has a different size and a unique shape. In addition, due to the different shapes and designs of the various Satisfyer products, the silicone heads also come in different sizes.

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What are the standard materials used for Satisfyer products?

•   Skin-friendly silicone

•   ABS plastic

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What does waterproof (IPX7) mean? Can I bathe with it?

IPX7: Can be submerged up to 1 meter under water for 30 minutes

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How loud are the products?

The whisper-mode technology enables the product to have a soft buzz emitted by the engine, rather than a rattling roar. Unfortunately, noise development cannot be completely avoided with motor-operated articles. However, correct positioning of the Satisfyer decreases volume greatly.

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Lubricants – which one to use?

Lubricant is mainly differentiated between "water-based" and "silicone-based".

Water-based lubricants are easy to use and are suitable for application with condoms, however these lubricants evaporate over time.

Silicone-based lubricants are not compatible with some silicone-based products like our Satisfyer toys and leave stains if spilled. In this case we recommend using water-based lubricant with Satisfyer products.

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Can I use condoms while having fun with Satisfyer products?

When using condoms, please follow the manufacturer's instructions.

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What should I do when my toy does not charge?

Problems with charging the toy can indicate a contamination of the magnetic surface. Please clean the metal contacts with a lint-free cloth and, if necessary, some disinfecting spray.

 The LED will blink while the product is being charged. Once the product is charged it will stay lit. The initial charge may take up to eight hours. If the device still does not work, please get in touch with our customer service (service@satisfyer.com).

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I lost my charging cable. What should I do?

The charging cables can also be found separately on the Satisfyer website under ‘Products/USB Charging Cables’.

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What should I do when my toy does not start?

If the toy does not start, please check whether it is fully charged. If the product is not charging, press the bottom operating button for 5 seconds. If the device still does not work, please get in touch with our customer service (service@satisfyer.com) 

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Where do I buy attachments?

You can find Satisfyer product extras under 'Products/Caps' on the website. 

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How and when should I clean my toy?

We recommend that you clean your toy after each use to lengthen the product’s duration of use. Information on cleaning the individual items can be found on 'Manuals' page on our website

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Answer not found?
Use our contact form to ask us your question to the contact form
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